Return Information

As an authorized dealer, every product sold is brand new and includes the full manufacturer's warranty.  The MediaSuperstore Customer Care Team Leader authorizes a return, issues a Returned Merchandise Authorization (RMA) number and provides a return shipping address in advance of any return.  The RMA can also be obtained by emailing us at MediaSuperstore, completing a returns form, or via phone at 404-303-7802.

All returns should be sent to our location listed below unless a separate location is specified by the Customer Care Team Member. Returned merchandise must be shipped prepaid freight (all collect shipments will be refused).  We ask that the customer not write the RMA number on product packaging.

Within the first thirty (30) days of your purchase, you may return merchandise for a refund or credit excluding any fees and shipping charges.  For items which we offer free shipping our standard shipping charges will be deducted from any refund or credit.  Please read the following return requirements.

Customers may return items within thirty (30) days from day of purchase.  Items must be returned in their original unopened condition and product packaging.  All original packaging and accessories should be included in the return shipment.
Your return will be subject to a 15% processing fee, which will be deducted from any applicable refund.
Please note that if you have used or opened the items and they are no longer "resellable" as new, there will be a fee in addition to the normal processing fee.

You may return your purchase for a refund, credit, or a replacement - subject to the following:

TVs and Monitors
TVs and Monitors can only be cancelled prior to shipment. Once they are in route to you, the order can not be cancelled or refused.
If you do refuse it, you will be responsible for charges of shipping and handling both ways.
Note: Upon delivery, please inspect the TV and insure that it is not physically damaged and in operable condition.  DO NOT SIGN the delivery manifest until you have inspected the TV.  Once you sign for the item, you are signing acceptance of the product as is.  If the merchandise is damaged, please make the notation on the delivery manifest, and have the person delivering the merchandise sign as a witness to the damages.

Defective Items
You must report all defects within seven (7) days of delivery.  The returned merchandise must be postmarked within thirty (30) days of purchase.  We will make all efforts to replace defective items, but cannot guarantee all items will be in stock.  If a replacement is not available, a refund will be issued.
Quality checks will be conducted and items described as defective but are received in a condition other than described in the request for a return will be subject to penalties that may result in no refund being issued.

Damaged Items
In the rare event that an item arrives damaged, please refuse shipment if the damage is external or notify us within 24 hours if the damage is concealed.  WE CAN NOT ACCEPT DAMAGE CLAIMS AFTER 24 HOURS from sign date. MediaSuperstore, at it's sole discretion, will either ship a replacement or issue a full refund when and if the claim is settled with the carrier.

Warranty Service
Defective items are eligible for repair/service or exchange directly through the Original Equipment Manufacturer.  Please contact the Original Equipment Manufacturer for warranty entitlement policies. Returns due to technical malfunction can only be accepted on items diagnosed defective by the Original Equipment Manufacturer's Technical Support Department.

Received the wrong item
If the product received is materially different from the item ordered, you must report the difference within fourteen (14) days of receipt.  The returned merchandise must be postmarked within thirty (30) days of purchase.

You are responsible for reviewing and verifying products for issues of fit, compatibility, size, etc. prior to placing an order.  If the product description does not explicitly state details of such nature please conduct research accordingly prior to purchase.  Please note that requests to return an item based on these types of issues may be subject to any applicable restocking and shipping fees.

Most items purchased from us can be easily returned within thirty (30) days of purchase if they are unopened, in new condition and contain all accessories; certain restrictions apply.

The following is a list of items that are nonreturnable; these returns will not be authorized:

Return Instructions:

Return Address:

Mayasoft, LLC, Computer Consultant, Atlanta, GA
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