Shipping & Delivery

I just placed an order online. When will I receive my merchandise?

MediaSuperstore makes every effort to get your order to you as soon as possible. Orders for in-stock items placed on business days before 5:00 PM ET (Eastern Time) are generally shipped the same day. Please note weekend orders, placed on Fridays after 4:00 PM ET will be processed on the following Monday. If there is a problem with your order, you will receive an e-mail within one business day to advise you about the situation.

Delivery of TVs and other oversized items:

Oversize items like large televisions, which ship by truck, might ship a day later.

What do I do if there are damaged or missing items upon delivery?

Damaged in delivery: If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier. Please don't return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.

Missing items: All missing items claims must be reported within five business days of delivery. Contact us to report a missing item from your shipment.

TVs or other items shipped by truck: Upon delivery, please inspect the item to be sure it's the correct model, in operable condition, and not damaged. Do not sign the delivery manifest until you have inspected the item. Once you sign for the item, you are accepting the product as is.

If the merchandise is damaged, please make a notation on the delivery manifest, and have the person delivering the merchandise sign as well. Contact us within 48 business hours to report the damage.

Do you ship internationally?

Yes, MediaSuperstore ships throughout the U.S., Canada and to over 200 countries worldwide. International shipments are subject to import fees, duties, and taxes (which are levied once a shipment reaches the destination country) in addition to the brokerage fees/custom clearance charges that may be imposed by the carrier. These charges must be borne by the recipient. MediaSuperstore has no control over these charges and cannot predict what they might be.

Due to high international shipping costs, taxes, and duty fees, we cannot ship any order that includes backordered items. We will hold the order until all items are in stock and available to ship. Please contact us if you wish to cancel or change these items.

If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customer.

What countries does MediaSuperstore ship to?

MediaSuperstore ships throughout the U.S., Canada and to over 200 countries worldwide.

How long will it be before I receive my order?

Orders are generally delivered within 3 to 7 business days via standard shipping.

Please allow additional time for shipments to U.S. territories, P.O. boxes, or military APO/FPO addresses.

Can I expedite shipping?

There are options that allow for expedited shipping at an additional cost, subject to terms and conditions of inventory etc...

Orders for in-stock items placed on business days before 5:00 PM ET (Eastern Time) are typically shipped the same day. Please note weekend orders, placed on Fridays after 4:00 PM ET will be processed on the following Monday.

Standard Shipping Options

  • Standard Shipping 3-7 Business Days
  • Next Business Day Air (contact us)
  • Other Shipping Options (contact us)

Sorry, expedited shipping is not available for shipments to, U.S. territories, P.O. boxes, or military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

Do you ship to P.O. boxes or military APO/FPO addresses?

Shipments can be sent to both P.O. boxes and military APO/FPO addresses. Note: Please allow 6-8 weeks for orders shipped to military APO/FPO addresses for them to be delivered.

How can I track my order?

Once an order has shipped out, we will send you an e-mail with the tracking number. Just click on the link and it will take you to the carrier's website.

You can also track your order by clicking here to log into your account and view your order history.

 
Mayasoft, LLC, Computer Consultant, Atlanta, GA
MediaSuperstore © 2017 Powered By Mayasoft